AI powered self-service kiosk apps have become an integral part of the guest experience at restaurants in recent years. For many customers, kiosks are the primary channel in which they place orders at their favorite food outlets. Self-service kiosk apps offer customers a convenient way to view and learn about a restaurant’s food before ordering. Fundamentally, it is now imperative to use self-service kiosks possessing the full range of AI functionality, including recommendation engines, allowing your restaurant to easily cross-sell and upsell based on your diners’ eating preferences. This increases the size of orders and Customer Lifetime Value (CLV). DineEngine helps brands implement, design, develop and deploy custom kiosk software and hardware into restaurant environments.
Why does scaling your self-service kiosk apps for ongoing enhancements make good business sense?
You may have already implemented, or are planning to implement digital self-service kiosks for your brand. But simply installing a couple of kiosks and calling it a day isn’t wise. And, the reason for this is that today’s tech-savvy consumers want more than pretty kiosk displays.
Consumers expect speedy and reliable service that’s specifically tailored to their needs and wants. That’s why innovative artificial intelligence (AI) solutions and custom software are needed to take the kiosk experience to the next level.
An effective kiosk display usually includes attractive graphic design, intuitive menus, stunning photographs, and visually-powerful videos.
Artificial Intelligence (AI) Makes All The Difference
Everyone seems to be talking about artificial intelligence (AI) nowadays, but what exactly is it?
In a nutshell, AI consists of algorithms that allow systems to perform tasks that humans would normally do. These tasks include decision-making, image analysis, and facial/speech recognition to name a few. Whenever you search for something on Google or your favorite social media platform, there’s an AI algorithm running in the background doing the heavy lifting.
So, how does AI benefit restaurant kiosks then?
In a similar manner in which Google offers quick and accurate results to web searches, the custom software of an AI-powered self-service kiosk apps streamlines the ordering process. Customers no longer have to navigate convoluted menus to find the items they want, which inevitably wastes time and frustrates them.
With self-service kiosk apps, restaurants are also using AI applications such as chatbots, virtual assistants, and voice to handle orders and assist customers in choosing menu items based on their preferences. This increases the efficiency of a restaurant’s ordering pipeline and ultimately improves profitability.
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