Traditional employee-facing applications mainly function to foster staff acquisition and retention. But there are certain types of customer-facing apps that help employees provide exceptional customer service, while also achieving a better work experience. These solutions have custom-developed functionality and feature sets that assist employees in order to produce a great user journey. Engaging and innovative apps create a better internal environment which enhance daily operations.
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These run the digital spectrum, from bespoke barside and tableside apps to interactive, smart kiosks to even wearables such as watches to alert servers when customers require assistance and order updates.
At a deeper level, specialized applications can be modified to include functionality such as capacity management with order-throttling, mobile POS with the ability to manually fire orders, a live fire expo with a heat map to provide efficient order preparation, and more.
In addition, custom apps can help employees with all aspects of operational administration, from BI dashboards that provide client data visualization to inventory tracking to third-party vendor supervision. There are no limits. All that is required to benefit is your imagination to visualize and investment to implement a streamlined workflow.
Today, more than ever, brands have a vested interest in generating the very best customer and employee experiences. This only makes sense. Marketplace disruption is intense, and the labor pool has shrunk considerably. Savvy innovators are already working to develop custom functionality and feature sets in their digital applications to provide a competitive advantage.
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