Twilio

Twilio is the leading cloud communications platform, providing reliable SMS messaging infrastructure used by companies worldwide. DineEngine's Twilio integration enables automated SMS notifications and guest communication for your restaurant's digital ordering channels, keeping customers informed at every stage of their order.

With this integration, guests receive timely text message updates when their order is confirmed, being prepared, ready for pickup, or out for delivery. These real-time notifications reduce inbound calls to your restaurant, set clear expectations for guests, and create a professional, polished ordering experience. Beyond order status updates, the Twilio integration can support promotional messaging and transactional communications, giving your marketing team an additional channel to reach guests directly on their mobile devices.

In an industry where timely communication directly impacts guest satisfaction, having reliable SMS notifications powered by Twilio ensures that your customers always know what is happening with their order — and that your restaurant team spends less time fielding status inquiries.