Twilio

https://www.twilio.com

Cloud communications platform for building SMS, Voice and Messaging apps on an API built for global scale.

Twilio Integration

ABOUT THIS PARTNER

Twilio improves customer experience by leveraging democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that power developer applications, enabling innovation across every industry, reinventing how companies engage with their customers.  DineEngine® leverages the Twilio API to provide communications management for restaurants of all sizes.

PROGRAMMABLE COMMUNICATIONS

Software has transformed the way restaurants do business. But programmable communications is one area restaurants find difficult to innovate with software. Twilio solves this technological development problem.

ENGAGEMENT

Increase engagement by reaching customers over text with account notification messaging & voice APIs, call tracking for any traffic source, and instant lead alerts, using text messages and phone calls.

COORDINATION

Shorten coordination time by connecting users at the right moment using appointment reminders from your CRM, masked phone numbers to keep details private, and notifications to dispatch mobile workers.

SATISFACTION

Improve customer satisfaction by building omni-channel contact centers, precisely routing calls via response IVR, omni-channel routing to available agents, and two-factor authentication for security.

ABOUT THIS PARTNER

Twilio powers restaurant communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. DineEngine® leverages the Twilio API to integrate technology solutions in restaurant communications management to further growth while maintaining a consistently superior customer experience.

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